Service deskBrons agent
you're booked for Thursday at 9:40
Service desk
Answers, books and reschedules, 24/7.
Independent garages
Every call answered. Every bay booked.
Caller
My check engine light came on this morning and the car feels sluggish.
Brons
Let's have it looked at today. I can fit a diagnostic in at 2:40 PM with Marco. Shall I book it?
Handling hundreds of conversations daily at:
Trusted for a garage's most common calls
Service and inspection booking
Oil services, annual inspections, brakes and timing belts, booked with the right duration and the right technician.
Warning lights and breakdowns
Check engine lights, overheating and roadside calls follow your rules and reach the right person in seconds.
Is my car ready?
Read from your planner: in the bay, waiting on parts or ready for pickup, with the time.
Quotes and prices
What a job costs, what the quote included and what changed, from your own price list.
Loaner cars and pickup
Courtesy cars, drop-off times and pickup windows, agreed on the call.
Directions and hours
Locations, parking, opening hours and holiday schedules, answered instantly.
Overflow and after hours
Calls ring to Brons when the counter is busy or closed. Nothing goes to voicemail.
Warm transfers
Complex or upset callers reach a person with the transcript and a summary.
Reminders and recalls
Confirmations, reminders and inspection recalls go out automatically and land in the planner.
No-show recovery
Missed appointments are called back within two hours and rebooked.
Waitlist fills
A cancelled slot is offered to the waitlist until it's filled.
Call summaries
Every call is transcribed, tagged and written to the customer record.
One standard per location
Every site sounds the same and follows the same rules.
Live dashboard
Answer rate, bookings, breakdowns routed and handle time, per site and per day.
Audit trail
Every decision logged, with the rule version that produced it.
Your rules, approved by you
Job durations, technician skills and escalation rules approved by the workshop manager before they go live.
Planner sync
Bookings written to Autoflex, Autotaal, WinCar, Tekmetric, Shopmonkey or your system.
Multi-language
English, Dutch, German and Spanish, per location.
Better outcomes across the whole workshop visit
Get cars into the right bay faster
Answer at once, recognise the reason for the call and book the right job type with the right technician.
Route what matters
Breakdowns and warning lights follow the rules your workshop manager approved. Never a guess.
Keep the planner full
Reminders, recalls, no-show recovery and waitlist fills protect every hour of bay time.
Give the counter its time back
Routine questions are answered without staff. Complex ones arrive with context.
Report like a team member
Every call, outcome and hand-off on one dashboard.
“It knows the difference between an inspection booking and a car-ready question. Our counter finally has time for the customer standing in front of it.”
Bas
Owner, Autobedrijf van Nuland
Agents for independent garages
Service deskBrons agent
you're booked for Thursday at 9:40
Service desk
Answers, books and reschedules, 24/7.
BreakdownBrons agent
transferring you to the mechanic on duty now
Breakdown routing
Applies your breakdown rules and transfers with a summary.
Car-ready statusBrons agent
your car is ready for pickup
Car-ready status
Tells callers where their car and parts stand.
No-show recoveryBrons agent
I can move you to tomorrow at 10:20
No-show recovery
Rebooks missed visits and reports the bay time it recovered.
Built for independent garages: trust and privacy
Every rule, every decision and every hand-off is documented and auditable.
Frequently asked questions
See how many more calls you could answer
We'll model recovered bookings and staff hours on your own call volume.
Talk to a founder. No obligations.