Status and quote calls, handled before the shop opens.

Legacy Auto Clinic is a family-owned repair shop in Castle Rock, Colorado, with ASE-certified technicians and a loyal local customer base. Most calls were about the same three things: is my car ready, what will it cost and when are you open. Every one of them pulled a technician off the lift or the service advisor away from a customer.

Brons answers those calls from the shop management system and the schedule. Ready-for-pickup calls go out the moment a job is closed, so customers stop calling to ask. Quotes are read back with what they cover and what changed, and approvals are captured on the call.

Fewer interruptions, and calmer Mondays. Anything the agent can't answer, such as a warranty question or a complaint, reaches a person with the transcript attached.