Console

The place where you see everything the agents do: every call, booking and hand-off, the morning brief, what needs you today, and a command bar where you change rules in plain language.

Calls answered overnight, bookings made, breakdowns routed and anything unusual, plus what needs your decision today. It is written for you each morning, in the Console and as a push notification in the app.

Yes, in one click, per agent and per location. Calls then ring through to your team until you switch it back on.

Yes. Type it in the command bar, in English, Dutch or German, for example "stop booking Marco on Fridays". Every change carries a reference and, where possible, an undo, and every decision is logged with the rule version that produced it.

Every dashboard shows the Reviewer panel: the pass rate of sampled calls and any flagged runs, next to answer rate, bookings, handle time and hand-offs. Bookings made, bay hours recovered and call hours absorbed sit next to what the agent costs.

Yes. The same Console as an app, with push notifications for approvals and the morning brief. Users are unlimited on every plan, so the owner, the workshop manager and the service desk each have their own login.